Chick-fil-A Tops Fast-Food Chains In Customer Service: Study

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Chick-fil-A beats other fast-food restaurants when it comes to customer service, according to a 2017 survey from the American Customer Satisfaction Index. The rating isn’t anything new for the restaurant, which remains the leader of ACSI’s annual survey with a score of 87. (The highest score possible is 90). The yearly report from ACSI is based on 5,557 customer surveys collected between June 8, 2016 and May 12, 2017, according to a statement. Factors such as accuracy of food order, courtesy and helpfulness of staff, speed of check-out or delivery and website satisfaction were measured to determine the rankings. Take a look below to see how other fast food restaurants ranked.


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